We understand that some customers may have personal circumstances or vulnerabilities that mean they need extra support. If there’s anything you’d like us to know so we can better meet your needs, please don’t hesitate to let us know.
You can let our team know by:
Using our online chat feature: Use the chat function on our website to speak directly with a member of our team.
Emailing us: [email protected]
Calling us: 01299 669955
We’ll always treat any information you share with sensitivity and respect.
Waggel policies are meant for household pets only and do not cover working pets, including pets used for breeding.
Our policies don't cover pets used for breeding or pregnancy-related costs, whether as a business or not. If your pet falls pregnant by accident while covered, we are unable to cover any costs relating to the pregnancy or birth.
No - we do not cover XL Bullies, or any dog that has been bred to resemble or is descended from an XL Bully. This also includes any dog that has been subject to a government exemption application.
A cross-breed dog is a dog whose parents are two different breeds, and a mixed-breed dog is generally one whose parents are three or more different breeds or of unknown parentage.
Changes in your personal details, such as your address, pet’s breed, or pet type, will often result in a price change to your monthly premium. You can read more about this in your policy wording document.
We can cover emergency treatment that your pet might need while they are on holiday outside of the UK but within a country that is a member of the EU and the Pets Travel Scheme (PETS).
We can provide a maximum of 90 days within a policy period outside of the UK - this doesn’t have to be consecutive days.
Please note that if you have been advised against taking your pet on holiday by a vet, they will not be covered.
We aren't able to cover any third-party liability whilst travelling outside of the UK.
We only offer a Lifetime policy here at Waggel.
A pre-existing condition is a condition that occurred before you insured your pet with us. This includes anything that occurs within your 14-day warm-up period.
We do! Our policies cover up to £1,000 for dental treatments, per policy year as standard.
This covers treatments for accidents and illnesses, so long as your pet doesn't have any pre-existing dental conditions.
We will need your vet to confirm that your pet’s teeth and gums were healthy within the last 12 months.
If your vet recommends dental treatment, it must be carried out within 3 months.
For our full guide to cat and dog dental care, click here.
Medical Bills
Your Waggel policy will cover vet bills for accidents, injuries, and illnesses, up to your chosen Annual Limit. This includes £1,000 for dental treatments (accident & illness) and £1,000 for complementary and behavioural treatments.
Purchase Price
We will cover a portion of your purchase price that you paid when adopting your pet up to £1,000 in the event your pet passes away, is stolen, or goes missing.
Third-Party Liability
For dogs, you are covered up to £2 million if your dog is responsible for injuring or damaging another person or their property.
The above is only meant as a summary. Please refer to your policy wording for the full details as to what is and isn't covered.