Frequently asked questions.

All FAQs

A Lifetime policy means that your Annual Limit will be replenished every year. So as long as you keep your policy active by renewing it each year, your pet will be covered for life.

At Waggel, we only offer Lifetime policies.

We only offer a Lifetime policy here at Waggel.

Medical Bills
Your Waggel policy will cover vet bills for accidents, injuries, and illnesses, up to your chosen Annual Limit. This includes £1,000 for dental treatments (accident & illness) and £1,000 for complementary and behavioural treatments.

Purchase Price
We will cover a portion of your purchase price that you paid when adopting your pet up to £1,000 in the event your pet passes away, is stolen, or goes missing.

Third-Party Liability
For dogs, you are covered up to £2 million if your dog is responsible for injuring or damaging another person or their property.

The above is only meant as a summary. Please refer to your policy wording for the full details as to what is and isn't covered.

While our policy does cover the majority of issues that might occur within your pet's life, there are some things we don't cover.

Your pet will not be covered for treatment that occurs within the first 14 days of the policy (your warm-up period).

Medical Claims
Routine, elective or preventative treatments such as neutering, grooming, flea/worming treatments, dental polish/scale removal
Pre-existing conditions - symptoms or conditions that occurred before your pet was insured with us
Advanced treatments such as stem cells, gene therapy, prosthetics, and organ transplants.
Notifiable diseases
Blankets & prescription food are also not covered

Purchase Price due to Loss, Theft or Passing
Pre-existing conditions
Cremation or burial costs
Death due to illness of pet over 8 years old

Third-Party Liability
Claims made by family
Claims related to your work
Claims whereby your dog is aggressive or has a history of aggression
Claims where your dog causes injury to other animals or pets including chasing and attacking
Property you are renting

The above highlights the main points not covered. Please refer to the policy wording for the full details of what is and isn't covered.

You will be covered up to £2 million if your dog is responsible for injuring or damaging another person or their property.

You won't be covered for the following:
Any damage to your immediate family or anyone that lives with you.
Any claims related to your work or business which includes incidents that occur as a result of your pet being in your workplace.
Claims made by or against professionals or businesses who are being paid to provide services for your dog.
Any claims where your dog has caused injury to another animal including another pet.
Any damage to rented property.
Any claims where you have not taken reasonable steps to avoid an incident occurring.

This coverage is for dogs only.

The above is only a summary, please refer to your policy wording for the full details of what is and isn't covered.

We do! Our policies cover up to £1,000 for dental treatments, per policy year as standard.

This covers treatments for accidents and illnesses, so long as your pet doesn't have any pre-existing dental conditions.

We will need your vet to confirm that your pet’s teeth and gums were healthy within the last 12 months.

If your vet recommends dental treatment, it must be carried out within 3 months.

For our full guide to cat and dog dental care, click here.

We can cover emergency treatment that your pet might need while they are on holiday outside of the UK but within a country that is a member of the EU and the Pets Travel Scheme (PETS). 

We can provide a maximum of 90 days within a policy period outside of the UK - this doesn’t have to be consecutive days. 

Please note that if you have been advised against taking your pet on holiday by a vet, they will not be covered.

We aren't able to cover any third-party liability whilst travelling outside of the UK.

You would have received your policy documents in your welcome email when you signed up and after renewal each year.

You can also access these at any time by logging in to your account and heading to 'My Insurance' where you can view and download your Policy Wording, Terms of Business Agreement (TOBA), and Insurance Product Information Document (IPID) for each of your policies.

The first 14 days of your policy will be your warm-up period.

During this time, you will be covered for third-party liability (if you insure a dog with us), but we won't be able to cover the cost of any treatment that occurs within the warm-up period.

All you need to do is log in to your account, click 'Account' in the menu tab and then select 'Payment Schedule'. Here you will be able to view your full payment schedule, including all past payments and all future scheduled payments for your current policy.