No - we do not cover XL Bullies, or any dog that has been bred to resemble or is descended from an XL Bully. This also includes any dog that has been subject to a government exemption application.
Co-payment is an additional excess that you pay towards each claim. It is normally a percentage of the medical invoice and it would be in addition to your regular excess.
Most providers put in a mandatory co-payment in your pet's later years - we’ve elected to do away with any co-payments, no matter your pet's age on all new policies.*
*Co-payment may still apply to older policies.
If you are expecting a treatment to happen in the future and you want to check that it will be covered, you can always submit a Pre-Authorisation request to us.
To submit a Pre-Authorisation, you’ll need to log in to your account. Click the 'Make a Claim' button for the pet. Select the option, ‘I have a vet bill to claim for’, and then select, 'I would like to submit a Pre-Authorisation claim request'.
You’ll need to know where the treatment is happening and an estimate of the cost.
Once you have submitted your Pre-Authorisation claim, we’ll reach out to the vets to ask for the medical history and their estimate so we can assess this for you.
When we've received the documentation from your vet, we'll aim to answer your request within 48 working hours.
A cross-breed dog is a dog whose parents are two different breeds, and a mixed-breed dog is generally one whose parents are three or more different breeds or of unknown parentage.
Changes in your personal details, such as your address, pet’s breed, or pet type, will often result in a price change to your monthly premium. You can read more about this in your policy wording document.
No. If someone takes your pet to the vet whilst you (the policyholder) are away, you will not be penalised for not using the Joii service, as Joii would need to speak to you directly.
You are able to remove the triage add-on within 7 days from when your policy starts and 30 days prior to renewal. You can make the changes by logging into your account and going to the relevant pet in the My Pets section and clicking 'Change Cover'.
We can cover emergency treatment that your pet might need while they are on holiday outside of the UK but within a country that is a member of the EU and the Pets Travel Scheme (PETS).
We can provide a maximum of 90 days within a policy period outside of the UK - this doesn’t have to be consecutive days.
Please note that if you have been advised against taking your pet on holiday by a vet, they will not be covered.
We aren't able to cover any third-party liability whilst travelling outside of the UK.
You certainly can. It's one of the unique features of Waggel and you can make as many changes as you like. Simply head over to your account and view your payment method. From here, click 'Change billing date' to change your payment date.
If you choose to change your payment date, it might seem like you've been charged twice in a month when your policy begins or renews. This happens because the first payment for each policy year is on the policy start date, and subsequent payments are on your chosen payment day. Don't worry, though; we'll only take 12 payments in a policy year.
To access behaviour and nutrition consultations for your pet, log in to your account and go to the ‘Services' page. There, you’ll see an information card for Companion Animal Wellness.
Click on the tab and head to the 'Book Appointment' button.
Once you click the button, you will be directed to a calendar where you can select the type of consultation you are looking for and a date and time that suits you. You will then be sent a calendar invite with a link to the video call.