Frequently asked questions.

About Us FAQs

Waggel is backed by multi-million-pound investments and investors who have worked in the insurance industry for over 20 years.

However, if the worst was to happen, our underwriter, Red Sands, would continue to service your policy. They have been underwriting pet insurance for over 15 years.

If the very worst was to happen and Red Sands failed to meet their financial obligations, then you would still be able to claim compensation through the Financial Services Compensation Scheme.

We earn a commission from premiums collected for the distribution and administration of policies.

The rest of the premiums are pooled and used to pay out claims. Any remaining funds are profit for our underwriter, Red Sands.

Waggel is underwritten by Red Sands Insurance Company (Europe) Limited. They have been underwriting pet insurance for over 15 years.

We are all about being human. This means simplifying and personalising pet insurance.

We only offer Lifetime policies that are designed to cover everything pet owners expect. Our policies are adjustable by Annual Limit and Claim Contribution (Excess), allowing you to make the necessary changes to get a policy to suit your coverage and budget needs.

Every Waggel member is assigned a Customer Champion. All our Champions are qualified UK-based vet nurses and will be on hand to help you with any service issues or questions about your claims.

All members have access to our Membership Platform, where we provide free online vet video calls, free online behaviour & nutrition video consultations, and a number of rewards and discounts from independent pet brands.

We started trading in December 2018 meaning we're now five years old - or 35 if you ask your dog.