Getting in touch with us.
We know that having access to support is vital, whether you’re going through something with your pet or have a burning question about your policy you need answering - whatever you need, we’re here to help.
Webchat is the fastest way to get help.
The quickest way to contact us is by sending a message via webchat, which can be found across our website in the bottom right-hand corner. Simply submit your question, and a member of our team will be in touch shortly.
We are available via webchat from Monday to Friday (9am to 5pm) and on Saturdays (9am to 2pm). Please note we are not available on bank holidays.
Other ways to contact us.
Alternatively, you can send us an email at [email protected] or contact us by phone at 01299 669955.
Please note that we aim to respond to emails in 1 - 2 working days.
During busy periods, our team may be unable to answer your call immediately, but will return your call when they have availability.
We are available via phone from Monday to Friday (9am to 5pm) and on Saturdays (9am to 2pm). Please note we are not available on bank holidays.