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how to sign up to joii

How to Sign Up to Joii

Written by Steph McCulloch


As you probably know by now, we’ve changed our online veterinary service from FirstVet to Joii. Starting today, you’ll be able to access all the pet-related help you need at your fingertips through a designated app. It’s super easy to sign up and we’re here to show you how.
cat looking at phone


As you probably know by now, we’ve changed our online veterinary service from FirstVet to Joii. Starting today, you’ll be able to access all the pet-related help you need at your fingertips through a designated app. It’s super easy to sign up and we’re here to show you how.

Joii is an amazing platform that provides instant support for any poorly pets as well as just general advice on diet, healthcare, and other concerns you may have. By being a member of Waggel, you can access the Joii app 24/7 for no additional charge. This is just one of the many perks you unlock when you take out a policy for your pet.

In this blog, we’re going to dive a little deeper into Joii and how you can sign up to their incredible app. In addition to this, we’ll also be discussing the benefits of Joii and how online veterinary care can help you and your pet when you need it most.

Who are Joii?

How to use joii screenshot

We know you probably don’t want to download and sign up to an app you know nothing about, right? So we thought we’d take the time to tell you about Joii and why we think they’re so great.

Joii is an app that creates tailored treatment programmes for pets. It was founded by people who wanted to shake up the vet industry by combining clever AI with clinical evidence to make pet care accessible and affordable.

Their main aim was to empower pet parents, essentially allowing you to take full control of your pet’s health and well-being.

Joii adds ease and convenience to pet care and allows you to access leading veterinary care from the comfort of your own home. This means you can totally wear your pyjamas during your consultation if you want to, we won’t judge and neither will Joii.

Joii gives all Waggel customers unlimited access to their services night and day. So there’s no need to worry about phoning your vet the morning after an incident, simply pull up the app and get connected to a highly-qualified vet in just minutes.

What are the benefits of Joii?

Benefits of Joii Screenshot

Okay, so we’ve mentioned it’s available to use 24/7 but what else does Joii offer?

As well as immediate vet calls, they also offer a symptom checker and can recommend non-prescription products to help your furry friend.

If an issue with your pet arises, you can use their clever symptom checker and connect to a vet in minutes giving you peace of mind and assurance every step of the way.

The Joii symptom checker means that their team of online vets can help you with:

  • Upset tummies, vomiting and diarrhoea

  • Itchy skin 

  • Bad behaviour or training support

  • Toxin advice - if your pet has eaten something they shouldn’t have

  • Skin and ear problems

  • Parasite prevention - fleas, ticks and worming

  • Coughing & sneezing 

  • Eye problems 

  • First aid and wound care

  • Lumps and bumps

  • Limping and lameness

  • Behaviour & training

  • And so much more!

Checking symptoms can help you to narrow down the problem and connect you with a specialist vet in minutes.

During your consultation, your vet may recommend over-the-counter treatment which you can purchase directly in the app. If you have any questions about your tailored treatment recommendation, you can talk them through with your vet or a nurse.

Once you’ve made your purchase all that’s left to do is sit back and wait for your delivery. The Joii app is easy to use with clear visuals and a fresh interface making online vet care accessible to all.

How does it work?

Joii app features

We understand you might feel a bit sceptical about online vet care and consultations. After all, how much can happen over the phone? Actually, quite a lot!

Virtual vet consultations can help you (and your pet) to receive quality care without a huge fee. All Joii online vets are registered with the RCVS (the governing vet body) and are based all around the world meaning if you’re awake, they’re awake.

No matter what time it is in the UK, Joii vets are ready to help you and your pet.

Not sure if it’s an emergency? In its simplest form, think of Joii as the pet equivalent of the NHS 111 - a triage service that can help you to determine if further steps are needed, such as visiting a practice in person.

However, they’re not all about emergencies. Joii offers support for general queries and preventative care. Preventative care is just as important for any pet parent and can help you to avoid some hefty vet bills in the future.

Joii’s team of talented individuals can direct you to further vet nurse clinics. These clinics can help to provide specialist care on:

  • Dental (caring for teeth and gums)

  • Grooming and shampoo (caring for skin and bath time tips)

  • Diet advice

  • Wellbeing (general behavioural support and guidance)

  • Flea and worming (advise on parasite control)

  • New puppy, new kitten and ageing pet support

Joii also offers support for behavioural issues in cats and dogs including:

  • Aggressive behaviour towards people or other animals

  • Fearful or phobic behaviour

  • Separation anxiety

  • Inappropriate urination and marking

  • Predatory behaviours

Whatever your problem, Joii can help.

What actually happens during a Joii consultation?

Joii consultations are great for pets who get stressed or feel particularly anxious about clinical settings. Instead, you’ll be in the comfort of your own home and work with your assigned vet to source the issue.

You can also upload more detailed information such as photos and videos to help the Joii team gain a greater understanding of the problem. If at any time, your vet or nurse believes your pet needs to visit a physical practice, they will tell you.

After your consultation, you’ll receive written up consultation notes and any recommended treatment products. You’ll also receive a notification once these are ready to view and/or purchase. They will remain in the ‘consultation history’ section within the Joii app so you can always check back in the future.

How do I sign up?

Joii app screenshot

All you have to do is visit the app store on your smartphone and search for ‘Joii’. (Joii is available on both iPhone and Android devices.)

Once downloaded, simply click ‘Sign Up’ and you’ll be directed to a sign-up page where you’ll be asked to enter your email address, full name, and a password. Don’t worry, you won’t be charged a penny. You can connect your Waggel policy safely and securely in the following steps.

After accepting the terms and conditions, all that’s left to do is choose Waggel from the list of insurance partners and add your pet. You can also personalise your account by adding a photo of your furry friend.

Looking for advice? Choose Joii

Dog owner using the app

So there we have it, our rundown of why Joii is paving the way for online vet care. We’re beyond excited for our customers to use Joii for all of their pet care needs and are proud to have partnered with such an accessible and affordable service.

If you’re not yet a member of Waggel, let’s get acquainted. We’ve been making waves in the pet insurance industry for quite a while, providing quality cover without the BS. We also offer just one Lifetime policy to avoid confusion - because who likes feeling confuddled? Not us.

This means you can carry on with what’s most important, giving your furry friend lots of love and treats, of course.

We also offer customers access to an exclusive, members-only rewards platform with tailored treats every month, access to Joii, and one-to-one appointments with pet behaviourist, Junior from Heal the Dog.

Sounds good, right? Receive your free and (almost) instant quote today by clicking here. Don’t worry, your cup of tea will still be piping hot by the time you’re through.

Waggel Pet Insurance

Need more help? You're in luck if you're a Waggel Pet Insurance member. Along with our excellent coverage, we offer access to a 24/7 online vet to answer all your sticky questions, especially if you need grooming assistance.

Not a member? Why not get a quote now and cover your furry friend for a range of illnesses, all while enjoying our amazing perks and rewards.

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